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Add Custom Ad Blocker Rules for Shopify App

Find out how to add custom rules in your ad blocker for the Shopify app in Zendesk to ensure it loads correctly.

How do I add custom rules in my ad blocker for the Shopify app in Zendesk?

To add custom rules in your ad blocker for the Shopify app in Zendesk, you need to allow requests to specific endpoints. This can help resolve issues where the app isn't displaying information.

For example, if you're using uBlock, you can use dynamic filtering rules. The syntax would look like this:

  • yoursubdomain.zendesk.com https://yoursubdomain.zendesk.com/api/v2/tracking/supportuserproperties xmlhttprequest allow
  • yoursubdomain.zendesk.com https://yoursubdomain.zendesk.com/api/v2/tracking/subscription_properties xmlhttprequest allow
  • yoursubdomain.zendesk.com https://yoursubdomain.zendesk.com/api/v2/tracking/supportgroupproperties xmlhttprequest allow

These rules will allow the necessary requests to pass through, ensuring the Shopify app can load the required information. For more guidance, see theoriginal help article.


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