Enable Intelligent Triage - Frequently asked questions
Discover why the intent is unavailable when enabling intelligent triage. Explore common questions and solutions to optimize your Zendesk experience.
Frequently asked questions
Why is the intent unavailable when I enable intelligent triage in Zendesk?
If the intent is unavailable when you enable intelligent triage, it might be because your account isn't yet compatible with the available models for intent enrichment. Even if you believe your account meets the necessary requirements, this issue…
What should I do if my Zendesk account meets requirements but intent is unavailable?
If your Zendesk account meets the requirements for intelligent triage but the intent is still unavailable, you should contact Zendesk Customer Support. They can help determine why your account isn't compatible with the available models for intent…
How can I resolve issues with intent enrichment in Zendesk?
To resolve issues with intent enrichment in Zendesk, first ensure your account is compatible with the available models. If the intent is still unavailable, contact Zendesk Customer Support for further assistance. If a ticket doesn't show intent,…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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