Intent Unavailable with Zendesk Intelligent Triage
Learn why intent might be unavailable when enabling intelligent triage in Zendesk and how to resolve it.
Why is the intent unavailable when I enable intelligent triage in Zendesk?
If the intent is unavailable when you enable intelligent triage, it might be because your account isn't yet compatible with the available models for intent enrichment. Even if you believe your account meets the necessary requirements, this issue can still occur. In such cases, it's best to reach out to Zendesk Customer Support for assistance.
Additionally, if you notice that a ticket doesn't display any or all of the intent, language, or sentiment values, you might want to check out the article titled 'Why didn’t intelligent triage add predictions to a ticket?' for further insights.
More related questions
What should I do if my Zendesk account meets requirements but intent is unavailable?
If your Zendesk account meets the requirements for intelligent triage but the intent is still unavailable, you should contact Zendesk Customer Support. They can help determine why your account isn't compatible with the available models for intent…
How can I resolve issues with intent enrichment in Zendesk?
To resolve issues with intent enrichment in Zendesk, first ensure your account is compatible with the available models. If the intent is still unavailable, contact Zendesk Customer Support for further assistance. If a ticket doesn't show intent,…
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