Zendesk Intent Unavailable Despite Meeting Requirements
Find out what to do if your Zendesk account meets requirements but intent is unavailable.
What should I do if my Zendesk account meets requirements but intent is unavailable?
If your Zendesk account meets the requirements for intelligent triage but the intent is still unavailable, you should contact Zendesk Customer Support. They can help determine why your account isn't compatible with the available models for intent enrichment.
It's also worth checking if the ticket in question is missing intent, language, or sentiment values. For more information, refer to the article 'Why didn’t intelligent triage add predictions to a ticket?'
More related questions
Why is the intent unavailable when I enable intelligent triage in Zendesk?
If the intent is unavailable when you enable intelligent triage, it might be because your account isn't yet compatible with the available models for intent enrichment. Even if you believe your account meets the necessary requirements, this issue…
How can I resolve issues with intent enrichment in Zendesk?
To resolve issues with intent enrichment in Zendesk, first ensure your account is compatible with the available models. If the intent is still unavailable, contact Zendesk Customer Support for further assistance. If a ticket doesn't show intent,…
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