How to Set Up Zendesk Talk - Frequently asked questions
Frequently asked questions
How do I enable Zendesk Talk and configure general settings?
To enable Zendesk Talk and configure its general settings, you need to follow a few simple steps. First, ensure that your plan supports Talk. Once confirmed, you can enable Talk through the Admin Center by navigating to Channels > Talk and email >…
What are the network requirements for Zendesk Talk?
Zendesk Talk relies on a stable internet connection for making and receiving calls. To ensure optimal performance, it's important to have a fast and reliable internet connection. Additionally, configuring your network to prioritize Talk traffic can…
How can I add a call button to my mobile app using Zendesk Talk?
Adding a call button to your mobile app with Zendesk Talk is a great way to enhance customer support. This feature, known as Embedded voice, allows you to add a digital line and integrate a call button directly into your app. This makes it easy for…
What should I consider when determining Zendesk Talk staffing requirements?
When planning to implement Zendesk Talk, it's crucial to consider your staffing needs. Each organization will have different requirements based on call volume, hours of operation, and the complexity of support issues. Assessing these factors will…
How do I verify my business for purchasing a Zendesk Talk phone number?
Before purchasing a Zendesk Talk phone number, you must verify your business to comply with local regulations. This process ensures that you meet any legal requirements for owning a phone number in your region. Verification typically involves…
How can I configure voicemail options in Zendesk Talk?
Configuring voicemail options in Zendesk Talk allows you to manage missed calls effectively. When you can't answer a call, customers can leave a voicemail, which you can access and respond to later. You can customize voicemail settings to suit your…
What are the best practices for call recording in Zendesk Talk?
When recording calls in Zendesk Talk, it's important to comply with applicable laws and regulations. Best practices include informing all parties that the call is being recorded and obtaining their consent. Additionally, ensure that your call…
How do I give agents access to Zendesk Talk?
After enabling and configuring Zendesk Talk, the next step is to give your agents access. This involves assigning Talk roles and permissions to ensure they can effectively use the platform. On Enterprise plans, you can customize agent roles to…
How can I standardize my outbound caller ID in Zendesk Talk?
Standardizing your outbound caller ID in Zendesk Talk ensures consistency when agents make calls. Agents can select any outbound-enabled number from a drop-down menu, allowing them to present a unified caller ID to customers. This feature is…
What is the process for porting numbers to Zendesk Talk?
If you have an existing phone number used for support calls, you might be able to port it to Zendesk Talk. Porting allows you to retain your current number while transitioning to Zendesk's platform. The process involves submitting a porting request…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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