Network Requirements for Zendesk Talk
What are the network requirements for Zendesk Talk?
Zendesk Talk requires specific network configurations to function optimally. It uses Twilio as its network provider, so you must allow access to certain IP addresses, ports, and domains. Media traffic uses SRTP, while signaling traffic uses TLS.
Ensure your network appliances, like firewalls and routers, are configured to allow this traffic. For a detailed list of required IPs and domains, refer to theoriginal link.
More related questions
How does network configuration affect Zendesk Talk?
Network configuration can significantly impact Zendesk Talk's performance. High latency, jitter, and packet loss can lead to delays, interference, and voice distortion during calls. To minimize these issues, it's recommended to use a wired internet…
How can I prepare my network for Zendesk Talk?
To prepare your network for Zendesk Talk, ensure you allow traffic to specific IP addresses, ports, and domains. This includes both media and signaling traffic. Additionally, exclude Zendesk and Twilio IPs from Stateful Packet Inspection (SPI) to…
Can I use Zendesk Talk with a proxy, MPLS, or VPN?
Yes, you can use Zendesk Talk with a proxy, MPLS, or VPN, but it's crucial to configure a split tunnel. This setup allows Zendesk and Twilio traffic to bypass the proxy, MPLS, or VPN, ensuring optimal call routing and quality. Without a split…
What is DSCP and how does it affect Zendesk Talk?
DSCP (Differentiated Services Code Point) is used to prioritize network traffic. For Zendesk Talk, DSCP tags help ensure real-time media is prioritized over other traffic, improving call quality. By default, Talk calls have a DSCP tag of 46….
How can I troubleshoot Zendesk Talk call quality issues?
To troubleshoot Zendesk Talk call quality issues, start by disabling any software that might block IP connections, such as firewalls or antivirus programs. Ensure your internet access is unrestricted and run a Twilio WebRTC Diagnostics test….
What should I do if I receive an error message in Zendesk Talk?
If you receive an error message stating that some Talk features aren't available, it means your browser or computer can't connect to required Zendesk Talk URLs. This limits functionality to basic call operations. To resolve this, contact your…
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