Preparing Your Network for Zendesk Talk
How can I prepare my network for Zendesk Talk?
To prepare your network for Zendesk Talk, ensure you allow traffic to specific IP addresses, ports, and domains. This includes both media and signaling traffic. Additionally, exclude Zendesk and Twilio IPs from Stateful Packet Inspection (SPI) to avoid connection issues.
If using a proxy, MPLS, or VPN, configure a split tunnel to direct Zendesk and Twilio traffic directly to the internet. For more preparation tips, visit theoriginal link.
More related questions
How does network configuration affect Zendesk Talk?
Network configuration can significantly impact Zendesk Talk's performance. High latency, jitter, and packet loss can lead to delays, interference, and voice distortion during calls. To minimize these issues, it's recommended to use a wired internet…
What are the network requirements for Zendesk Talk?
Zendesk Talk requires specific network configurations to function optimally. It uses Twilio as its network provider, so you must allow access to certain IP addresses, ports, and domains. Media traffic uses SRTP, while signaling traffic uses TLS….
Can I use Zendesk Talk with a proxy, MPLS, or VPN?
Yes, you can use Zendesk Talk with a proxy, MPLS, or VPN, but it's crucial to configure a split tunnel. This setup allows Zendesk and Twilio traffic to bypass the proxy, MPLS, or VPN, ensuring optimal call routing and quality. Without a split…
What is DSCP and how does it affect Zendesk Talk?
DSCP (Differentiated Services Code Point) is used to prioritize network traffic. For Zendesk Talk, DSCP tags help ensure real-time media is prioritized over other traffic, improving call quality. By default, Talk calls have a DSCP tag of 46….
How can I troubleshoot Zendesk Talk call quality issues?
To troubleshoot Zendesk Talk call quality issues, start by disabling any software that might block IP connections, such as firewalls or antivirus programs. Ensure your internet access is unrestricted and run a Twilio WebRTC Diagnostics test….
What should I do if I receive an error message in Zendesk Talk?
If you receive an error message stating that some Talk features aren't available, it means your browser or computer can't connect to required Zendesk Talk URLs. This limits functionality to basic call operations. To resolve this, contact your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
