Combat Spam via Web Service - Frequently asked questions
Discover effective strategies to combat spam submitted through web services. Explore common questions and solutions to enhance your spam prevention efforts.
Frequently asked questions
How can I require authentication for Zendesk's request and uploads APIs?
Requiring authentication for Zendesk's request and uploads APIs is a great way to combat spam. To enable this, go to the Admin Center, click on 'People' in the sidebar, then select 'Configuration' > 'End users'. Here, you can enable 'Anybody can…
What are placeholders in Zendesk and how can they be adjusted to prevent spam?
Placeholders in Zendesk are used in triggers to pass content to users, but they can be exploited by spammers. To prevent this, you should remove placeholders that spammers target, such as {{ticket.title}}. Update your account's version of the…
How can I block email domains to prevent spam in Zendesk?
Blocking email domains is a temporary but effective way to prevent spam in Zendesk. You can use the blocklist feature with the modifier 'reject:' to block specific domains or email addresses. For example, use 'blocklist: reject:domain.com…
Can I use wildcards in Zendesk's blocklist to combat spam?
Using wildcards in Zendesk's blocklist can be a challenge, especially if spammers frequently change their email addresses. While Zendesk doesn't support wildcards directly, you can try blocking patterns like 'reject:NAME*@gmail.com'. This approach…
How can I create a trigger for agent-created tickets in Zendesk?
Creating a trigger for agent-created tickets in Zendesk ensures that users are notified of ticket content without allowing spammers to do the same. New accounts typically have the default trigger 'Notify requester of new proactive ticket', but…
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Zinc
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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