Adjust Zendesk Placeholders to Prevent Spam
What are placeholders in Zendesk and how can they be adjusted to prevent spam?
Placeholders in Zendesk are used in triggers to pass content to users, but they can be exploited by spammers. To prevent this, you should remove placeholders that spammers target, such as {{ticket.title}}. Update your account's version of the 'Notify requester and CCs of received request' trigger by adding the condition 'Current user | Is | (end user)'. Then, remove any reference to placeholders in the 'Email subject' and 'Email body' fields.
This adjustment doesn't stop spam tickets from being created but prevents spammers from sharing their content with your customers.
More related questions
How can I require authentication for Zendesk's request and uploads APIs?
Requiring authentication for Zendesk's request and uploads APIs is a great way to combat spam. To enable this, go to the Admin Center, click on 'People' in the sidebar, then select 'Configuration' > 'End users'. Here, you can enable 'Anybody can…
How can I block email domains to prevent spam in Zendesk?
Blocking email domains is a temporary but effective way to prevent spam in Zendesk. You can use the blocklist feature with the modifier 'reject:' to block specific domains or email addresses. For example, use 'blocklist: reject:domain.com…
Can I use wildcards in Zendesk's blocklist to combat spam?
Using wildcards in Zendesk's blocklist can be a challenge, especially if spammers frequently change their email addresses. While Zendesk doesn't support wildcards directly, you can try blocking patterns like 'reject:NAME*@gmail.com'. This approach…
How can I create a trigger for agent-created tickets in Zendesk?
Creating a trigger for agent-created tickets in Zendesk ensures that users are notified of ticket content without allowing spammers to do the same. New accounts typically have the default trigger 'Notify requester of new proactive ticket', but…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
