Create Triggers for Agent-Created Tickets in Zendesk
How can I create a trigger for agent-created tickets in Zendesk?
Creating a trigger for agent-created tickets in Zendesk ensures that users are notified of ticket content without allowing spammers to do the same. New accounts typically have the default trigger 'Notify requester of new proactive ticket', but older accounts may need to create one.
To set this up, ensure your trigger notifies users of agent-created tickets while preventing spammers from exploiting the system. This helps maintain communication with your users while keeping spam at bay.
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