Single Sign-On User Verification - Frequently asked questions
Frequently asked questions
What is the security risk associated with SSO in Zendesk?
The security risk involves unverified email addresses in SSO setups. If users can register with an email of their choice and it's not verified by the identity provider, they might gain unauthorized access to Zendesk accounts. This could expose…
How can I ensure email verification in my SSO setup?
To ensure email verification, collaborate with your identity provider or SSO developer. They can help configure your system to require email verification during user registration. This typically involves sending a confirmation email to the user….
What steps should I take if my identity provider doesn't verify emails?
If your identity provider doesn't verify emails, it's important to address this gap to protect your Zendesk account. Start by consulting with your provider to explore options for enabling email verification. If your current provider lacks this…
Why is email verification important in SSO configurations?
Email verification is crucial in SSO configurations to prevent unauthorized access. Without it, users could register with any email and potentially access sensitive information in your Zendesk account. By verifying emails, you ensure that only…
What are some identity providers that support email verification?
Several identity providers support email verification, enhancing the security of your SSO setup. Auth0, for instance, uses an 'email verified' rule to enforce this. Okta requires enabling a specific setting for email verification, and LogMeOnce…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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