How to Attach Media to Articles - Frequently asked questions
Frequently asked questions
How do I attach media to a Zendesk article?
Attaching media to a Zendesk article is a straightforward process. First, create a new article or edit an existing one in your help center or Guide admin. If the Article settings panel isn't visible, click the Article settings icon to expand it….
What is the maximum file size for attachments in Zendesk articles?
The maximum file size for attachments in Zendesk articles is 20 MB. This limit applies to any media you attach, regardless of the file format. It's important to ensure that your media files are within this size limit to successfully attach them to…
Can I attach any file format to a Zendesk article?
Yes, you can attach media in any file format to a Zendesk article, as long as it adheres to the Guide product limits. This flexibility allows you to include a variety of media types, such as images and documents, to enhance your articles. However,…
How can I upload new media to the Zendesk media library?
To upload new media to the Zendesk media library, navigate to the Attachments section in the Article settings and click 'Manage attached media'. In the media library, click 'Upload media', then browse to the file you want to upload and click…
Why do my images appear as attachments in Zendesk articles?
Images attached to Zendesk articles will appear as attachments at the bottom of the published article. If you prefer not to have them listed as downloadable files, you may need to adjust how the images are added to the article. Unfortunately,…
Can I link an attachment from one Zendesk article to another without duplicating it?
Currently, linking an attachment from one Zendesk article to another without it appearing as a duplicate isn't supported. When you add a link to an attachment in a second article, Zendesk Guide may create a copy with a new ID. This behavior is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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