How to Find Ticket Form ID - Frequently asked questions
Frequently asked questions
How can I find the ID of a Zendesk ticket form?
To find the ID of a Zendesk ticket form, you need to look at the URL of the form. Open the Admin Center and navigate to the Ticket Forms page. Select the form you are interested in, and the ID will be displayed at the end of the URL in your…
What should I do if the ticket form ID is not visible in the URL?
If the ticket form ID is not visible in the URL, ensure you are accessing the form through the Support Admin section, not the Guide. Navigate to Support > Admin > Manage > Ticket Forms and check the URL there. If the ID still doesn't appear, you…
Can I find a ticket form ID if I only have one form?
If you only have one ticket form, it should still have an ID. However, if your plan doesn't support multiple forms, the form might not have an ID visible. In such cases, you can redirect users to the new requests page without specifying a form ID….
Why am I getting a 'Forbidden' error when accessing the ticket forms API?
A 'Forbidden' error when accessing the ticket forms API usually means you don't have the necessary permissions. Ensure you are authenticated when making the API call. If you're on a plan that doesn't support multiple forms, you might not have…
How can I add custom ticket fields to the Zendesk web widget?
To add custom ticket fields to the Zendesk web widget, you can do it directly through the UI. Go to the contact form settings and select the fields you want to be visible and editable by users. For more detailed instructions, refer to the section…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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