Adding Custom Ticket Fields to Zendesk Web Widget
How can I add custom ticket fields to the Zendesk web widget?
To add custom ticket fields to the Zendesk web widget, you can do it directly through the UI. Go to the contact form settings and select the fields you want to be visible and editable by users.
For more detailed instructions, refer to the section 'Adding custom ticket fields to the default contact form' in the Zendesk documentation.
More related questions
How can I find the ID of a Zendesk ticket form?
To find the ID of a Zendesk ticket form, you need to look at the URL of the form. Open the Admin Center and navigate to the Ticket Forms page. Select the form you are interested in, and the ID will be displayed at the end of the URL in your…
What should I do if the ticket form ID is not visible in the URL?
If the ticket form ID is not visible in the URL, ensure you are accessing the form through the Support Admin section, not the Guide. Navigate to Support > Admin > Manage > Ticket Forms and check the URL there. If the ID still doesn't appear, you…
Can I find a ticket form ID if I only have one form?
If you only have one ticket form, it should still have an ID. However, if your plan doesn't support multiple forms, the form might not have an ID visible. In such cases, you can redirect users to the new requests page without specifying a form ID….
Why am I getting a 'Forbidden' error when accessing the ticket forms API?
A 'Forbidden' error when accessing the ticket forms API usually means you don't have the necessary permissions. Ensure you are authenticated when making the API call. If you're on a plan that doesn't support multiple forms, you might not have…
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