Testing Changes in Sandbox - Frequently asked questions
Frequently asked questions
What is a Zendesk standard sandbox and how can I use it?
A Zendesk standard sandbox is a test environment that mimics your production environment. It allows you to experiment with new features and settings without impacting your live setup. You can create a standard sandbox by navigating to Admin Center…
How do I create a standard sandbox in Zendesk?
Creating a standard sandbox in Zendesk is straightforward. First, go to the Admin Center, click on 'Account' in the sidebar, and then select 'Sandbox > Sandboxes'. Click the 'Create Sandbox' button, enter a name for your sandbox, and click…
Can I replace my standard sandbox in Zendesk?
Yes, you can replace your standard sandbox in Zendesk. If you need a fresh start or have completed a round of testing, you can delete the existing sandbox and create a new one. To do this, go to Admin Center, click 'Account' in the sidebar, select…
What should I know about working in a Zendesk standard sandbox?
When working in a Zendesk standard sandbox, it's important to note that changes made in the sandbox are not automatically transferred to your production environment. You'll need to manually replicate any changes you want to keep. To access your…
How can I test messaging in my Zendesk sandbox?
To test messaging in your Zendesk sandbox, you may need to take additional steps to ensure this functionality is included. Once your sandbox is active, you can start working in it by signing in with your administrator credentials. If you encounter…
Can I have multiple sandboxes in Zendesk?
With a standard Zendesk plan, you can only have one sandbox at a time. If you need more than one sandbox, you can upgrade to a Zendesk Suite Enterprise or Enterprise Plus plan, which offers Premium Sandbox capabilities. This allows you to…
How do I switch from production to sandbox in Zendesk?
Switching from your production instance to the sandbox in Zendesk is simple. In the Admin Center, click 'Account' in the sidebar, then select 'Sandbox > Sandboxes'. From the options menu, select 'Open Sandbox' to launch the sandbox instance in a…
What happens to changes made in the Zendesk sandbox?
Changes made in the Zendesk sandbox are not automatically copied to your production environment. This means that any modifications, tests, or experiments you conduct in the sandbox will need to be manually replicated in your live setup if you wish…
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