Can't Sign Into Chat Mobile App - Frequently asked questions
Explore solutions for common issues when signing into the Zendesk Chat mobile app. Find answers to frequently asked questions and troubleshoot login problems.
Frequently asked questions
Why can't I sign into the Zendesk Chat mobile app?
If you're having trouble signing into the Zendesk Chat mobile app, it might be due to incorrect login credentials. Make sure you're using the correct sign-in method for your account version. For users with a Chat Phase 3 or 4 account, you need to…
How do I sign into the Zendesk Chat mobile app?
Signing into the Zendesk Chat mobile app requires using the correct method based on your account version. For Phase 3 or 4 accounts, use 'Sign in with Zendesk'. First, download and install the app from iTunes for iOS or Google Play for Android….
What should I do if my Zendesk Chat login credentials are incorrect?
If you receive an error message about incorrect login credentials, ensure you're using the right sign-in method for your account version. For Chat Phase 3 or 4 accounts, you must use 'Sign in with Zendesk'. Double-check that you're entering the…
How can I determine my Zendesk Chat account version?
Determining your Zendesk Chat account version is crucial for using the correct sign-in method. If you're unsure of your account version, refer to the article on determining your Zendesk Chat account version. This will guide you in identifying…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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