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Deactivate Autoreplies for Article Recommendations - Frequently asked questions

Explore frequently asked questions on deactivating autoreplies for article recommendations in Zendesk. Find solutions and tips to manage your settings effectively.

Frequently asked questions

How can I deactivate autoreplies for email notifications in Zendesk?

To deactivate autoreplies for email notifications in Zendesk, you need to adjust your trigger settings. First, navigate to the Admin Center and click on 'Objects and rules' in the sidebar. Then, select 'Business rules' followed by 'Triggers'. On…

How do I turn off autoreplies for web forms in Zendesk?

To turn off autoreplies for web forms in Zendesk, you need to modify the settings in the Admin Center. Start by clicking on 'Channels' in the sidebar, then select 'Bots and automations' followed by 'Article recommendations'. If you have an older…

What should I do if the Zendesk bot keeps popping up?

If the Zendesk bot keeps popping up, it might be due to unread messages. The bot is designed to notify you of new unread comments, so opening them should stop the bot from appearing. If the bot continues to pop up despite having no unread…

Can I completely remove the Zendesk bot?

Currently, the Zendesk bot cannot be completely removed, but you can manage its notifications. The bot is a new feature and is designed to assist with support tasks. To minimize its interruptions, ensure there are no unread messages, as this is a…

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