Turn Off Web Form Autoreplies in Zendesk
Find out how to disable autoreplies for web forms in Zendesk by adjusting the web form channel settings.
How do I turn off autoreplies for web forms in Zendesk?
To turn off autoreplies for web forms in Zendesk, you need to modify the settings in the Admin Center.
Start by clicking on 'Channels' in the sidebar, then select 'Bots and automations' followed by 'Article recommendations'. If you have an older account, autoreplies might be labeled as article recommendations. Once there, click on the 'Web form' tab and toggle off the 'Web form channel enabled' option to deactivate it.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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