Fix Bot Not Recommending Articles with JWT - Frequently asked questions
Explore solutions for bots not recommending articles to JWT-authenticated users. Find answers to common questions and troubleshooting tips in this comprehensive guide.
Frequently asked questions
Why isn't my bot recommending articles to JWT authenticated users?
If your bot isn't recommending articles to users authenticated with JWT, it might be due to their user profile setup. Users need to have their profiles created in Zendesk before starting a conversation with the bot. To resolve this, ensure that…
How can I ensure JWT authenticated users receive article recommendations?
To ensure JWT authenticated users receive article recommendations, their profiles must be set up correctly in Zendesk. This involves creating their user profile before they start a conversation with the bot. Make sure the end user is present in…
What is the role of an external ID in JWT authentication for article recommendations?
The external ID plays a crucial role in JWT authentication for article recommendations. It is used to verify user profiles and their access permissions in Zendesk. For JWT authenticated users to receive article recommendations, their profiles must…
What should I do if JWT users can't see recommended articles?
If JWT users can't see recommended articles, check if their user profiles are set up correctly in Zendesk. They need to have an external ID, which is created when their profile exists in the database before interacting with the bot. Ensure that…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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