Explore Live Data Dashboard Guide - Frequently asked questions
Frequently asked questions
What is the Explore live performance data by channel dashboard?
The Explore live performance data by channel dashboard is a prebuilt tool in Zendesk that provides real-time insights into your Zendesk products, including agent status and activity. This dashboard is designed to help you monitor performance across…
How can I access the live performance dashboard in Zendesk?
Accessing the live performance dashboard in Zendesk is straightforward. You can find it in the Dashboards library within the Explore section of Zendesk. Simply click the Dashboard icon in the left sidebar and select 'Live performance by channel'…
What information is available on the Support tab of the live performance dashboard?
The Support tab on the live performance dashboard provides a variety of reports related to agent status and ticket activity. You can filter live data by Support - Ticket brand and Support - Tickets group. Key metrics include the number of agents…
What can I find in the Messaging tab of the live performance dashboard?
The Messaging tab on the live performance dashboard offers insights into agent status and conversation activity. You can filter live data by Messaging - Channel and Messaging - Group. It includes metrics such as the number of agents online or away,…
What reports are available in the Talk tab of the live performance dashboard?
The Talk tab on the live performance dashboard provides detailed reports on agent status and call activity. You can filter live data by Talk - Call group. Key metrics include the number of agents online, offline, away, or in transfer-only status,…
What insights does the Chat tab provide on the live performance dashboard?
The Chat tab on the live performance dashboard offers insights into agent status and chat activity. You can filter live data by Chat - Department. It includes metrics such as the number of agents online, away, or invisible, as well as chat activity…
Can I customize the live performance dashboard in Zendesk?
Unfortunately, if you're on a Professional plan, the prebuilt live performance dashboard is read-only, meaning you cannot customize it. This includes sharing, cloning, exporting, scheduling, or drilling into the dashboard. Additionally, you cannot…
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