Explore Live Performance Dashboard Overview

Learn about Zendesk's Explore live performance dashboard, offering real-time insights into agent status and activity across channels.

What is the Explore live performance data by channel dashboard?

The Explore live performance data by channel dashboard is a prebuilt tool in Zendesk that provides real-time insights into your Zendesk products, including agent status and activity. This dashboard is designed to help you monitor performance across different channels, such as Support, Messaging, Talk, and Chat, by organizing data into separate tabs for each channel. This allows you to focus on specific areas of your customer support operations.

To access this dashboard, you need to be on a Professional plan or higher, although some data might require additional product plans. The dashboard updates in near real-time, but factors like network speed and ticket volume can affect the update interval. For more details, you can visit theoriginal Zendesk help article.

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Natalie Onions VP of Customer Experience at Customer.io

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Howard Blick, Customer Service Team Lead at Freecash

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Ella Roy Customer Success Manager
Zeffy

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

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Freecash

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Explore Live Performance Dashboard Overview

What is the Explore live performance data by channel dashboard?

More related questions

How can I access the live performance dashboard in Zendesk?

What information is available on the Support tab of the live performance dashboard?

What can I find in the Messaging tab of the live performance dashboard?

What reports are available in the Talk tab of the live performance dashboard?

What insights does the Chat tab provide on the live performance dashboard?

Can I customize the live performance dashboard in Zendesk?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.