Verify Support Address in Zendesk - Frequently asked questions
Discover solutions to common issues with verifying your Zendesk support address. This page answers frequently asked questions to help you troubleshoot and resolve verification problems.
Frequently asked questions
Why is my Zendesk support address not verified?
If your Zendesk support address isn't verified, it might be due to incorrect email forwarding settings. When you add an external support address to Zendesk, a verification ping is sent from your Support account to the linked address. If the…
What should I do if the SPF record check fails for my Zendesk support address?
If the SPF record check fails, ensure that an SPF record is set up for your email address. While an SPF record isn't necessary for Zendesk to send outgoing notifications, it allows Zendesk to send emails from your domain. Without it, emails will…
How can I fix the 'Forwarding check failed' error in Zendesk?
To fix the 'Forwarding check failed' error, check your email domain's forwarding rules. This error occurs when the verification ping from your Zendesk Support account doesn't return due to incorrect forwarding settings. Ensure that your email…
Do I need an SPF record for Zendesk to send emails?
An SPF record is not required for Zendesk to send outgoing notifications, but it is beneficial. Having an SPF record allows Zendesk to send emails from your domain, making them appear more legitimate. Without an SPF record, emails will show as…
What steps should I take if my Zendesk support address verification fails?
If your support address verification fails, start by checking your email forwarding settings. Ensure that the forwarding rules in your email domain are correctly set up to allow the verification ping to return to your Zendesk account. If the SPF…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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