Fix 'Forwarding Check Failed' in Zendesk
How can I fix the 'Forwarding check failed' error in Zendesk?
To fix the 'Forwarding check failed' error, check your email domain's forwarding rules.
This error occurs when the verification ping from your Zendesk Support account doesn't return due to incorrect forwarding settings. Ensure that your email forwarding is correctly configured to allow the ping to return. If the issue persists, consult your email administrator or provider for further assistance.
More related questions
Why is my Zendesk support address not verified?
If your Zendesk support address isn't verified, it might be due to incorrect email forwarding settings. When you add an external support address to Zendesk, a verification ping is sent from your Support account to the linked address. If the…
What should I do if the SPF record check fails for my Zendesk support address?
If the SPF record check fails, ensure that an SPF record is set up for your email address. While an SPF record isn't necessary for Zendesk to send outgoing notifications, it allows Zendesk to send emails from your domain. Without it, emails will…
Do I need an SPF record for Zendesk to send emails?
An SPF record is not required for Zendesk to send outgoing notifications, but it is beneficial. Having an SPF record allows Zendesk to send emails from your domain, making them appear more legitimate. Without an SPF record, emails will show as…
What steps should I take if my Zendesk support address verification fails?
If your support address verification fails, start by checking your email forwarding settings. Ensure that the forwarding rules in your email domain are correctly set up to allow the verification ping to return to your Zendesk account. If the SPF…
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