Zendesk Support Address Verification Issues
Why is my Zendesk support address not verified?
If your Zendesk support address isn't verified, it might be due to incorrect email forwarding settings.
When you add an external support address to Zendesk, a verification ping is sent from your Support account to the linked address. If the forwarding rules are set up correctly, this ping should return to your account. If not, you'll see a 'Forwarding check failed' error. Ensure your email domain's forwarding rules are correctly configured. For more details, you can refer to the article onforwarding incoming email to Zendesk Support.
More related questions
What should I do if the SPF record check fails for my Zendesk support address?
If the SPF record check fails, ensure that an SPF record is set up for your email address. While an SPF record isn't necessary for Zendesk to send outgoing notifications, it allows Zendesk to send emails from your domain. Without it, emails will…
How can I fix the 'Forwarding check failed' error in Zendesk?
To fix the 'Forwarding check failed' error, check your email domain's forwarding rules. This error occurs when the verification ping from your Zendesk Support account doesn't return due to incorrect forwarding settings. Ensure that your email…
Do I need an SPF record for Zendesk to send emails?
An SPF record is not required for Zendesk to send outgoing notifications, but it is beneficial. Having an SPF record allows Zendesk to send emails from your domain, making them appear more legitimate. Without an SPF record, emails will show as…
What steps should I take if my Zendesk support address verification fails?
If your support address verification fails, start by checking your email forwarding settings. Ensure that the forwarding rules in your email domain are correctly set up to allow the verification ping to return to your Zendesk account. If the SPF…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
