Configuring Security for Sell - Frequently asked questions
Explore common questions about configuring security for Zendesk Sell. Learn about best practices, settings, and troubleshooting to enhance your platform's security.
Frequently asked questions
How can I troubleshoot web connection issues in Zendesk Sell?
If you're having trouble with web connections in Zendesk Sell, there are a few steps you can take to troubleshoot. First, ensure that your internet connection is stable and that there are no network issues on your end. If the problem persists, try…
Is Single Sign On (SSO) available for all Zendesk Sell plans?
Yes, Single Sign On (SSO) is available across all Zendesk Sell plans. This feature allows users to access their Sell accounts using a single set of login credentials, streamlining the login process and enhancing security. To set up SSO, you can…
How do I configure Microsoft ADFS SSO with Zendesk Sell?
To configure Microsoft ADFS Single Sign On (SSO) with Zendesk Sell, your organization must use Microsoft ADFS. The setup involves configuring your ADFS server to communicate with Zendesk Sell, allowing users to authenticate using their existing…
What are allowlist IP addresses in Zendesk Sell?
Allowlist IP addresses in Zendesk Sell refer to a fixed range of outgoing IP addresses that you can configure to enhance security. By allowlisting these IP addresses, you ensure that only traffic from these addresses is permitted, reducing the risk…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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