Trigger Conditions & Actions Changes - Frequently asked questions
Frequently asked questions
What changes have been made to Zendesk's trigger conditions and actions?
Zendesk has revamped the trigger conditions and actions drop-down menus to enhance functionality. Now, you can use data from fields in related records within your condition and action statements, thanks to the restructuring of these menus. The new…
How are trigger conditions organized in the new Zendesk update?
In the latest update, trigger conditions in Zendesk are organized under three main headings: Object, Lookup relationships, and Ticket details. This new structure aims to streamline the process of setting up triggers by categorizing options more…
What are the new headings in the trigger actions drop-down menu?
The trigger actions drop-down menu in Zendesk has been restructured to include three headings: Object, Lookup relationships, and Other. This change is designed to make it easier to find and select the appropriate actions when setting up triggers….
Why did Zendesk change the trigger conditions and actions menus?
Zendesk made these changes to improve the efficiency and customization of workflows for admins. By allowing access to additional data within ticket triggers, admins can better manage business processes without overwhelming agents with too many…
Do I need to take any action for the new Zendesk trigger changes?
No action is required on your part for the new Zendesk trigger changes. These updates are being rolled out automatically to all accounts, so you can continue using your existing triggers as usual. The next time you edit a trigger, you'll see the…
How does the new menu structure affect existing triggers in Zendesk?
Existing triggers in Zendesk will continue to function exactly as they did before the menu structure change. However, when you edit these triggers, you'll notice the new drop-down menus. This means that while the functionality of your triggers…
What feedback have users given about the new Zendesk trigger changes?
Users have provided mixed feedback about the new Zendesk trigger changes. Some users find the new organization helpful, while others feel it complicates the process of building triggers. Common concerns include difficulty in navigating through…
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