Display Custom Field Names in Zendesk Explore Reports
How do I display custom field names instead of tags in Zendesk Explore reports?
If your Zendesk Explore report is showing tags instead of custom field names, you may need to update your query filters or calculated metrics. Previously, Explore displayed custom field values as tags, but this can be adjusted.
To ensure your report displays the actual custom field names, update any references to tag values with the new custom field values. This will help your report reflect the correct data. For more tips on using custom fields in Explore, refer to theZendesk article.
More related questions
How can I create a report to count tickets by a custom field in Zendesk Explore?
Creating a report to count tickets by a custom field in Zendesk Explore is straightforward. You can quickly see the number of tickets broken down by a custom ticket field value using one metric and an attribute. To create this report, start by…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Explore to build and customize reports. Additionally, you must be using…
How can I create a chart in Zendesk Explore to show ticket counts by custom field over time?
To create a chart in Zendesk Explore that shows ticket counts by a custom field over time, you can add your custom field as an attribute and use time-based columns. For example, if you have a custom field like 'Customer Behavior', add it as the…
How can I exclude duplicate links in a Zendesk Explore report?
Excluding duplicate links in a Zendesk Explore report involves focusing on the unique values rather than the ticket count. While the main purpose of the report is to count tickets with a custom field, you can check the row counts to find unique…
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