Locate Email Piping Setting in Zendesk Chat
Find the email piping setting in Zendesk Chat under Settings > Account. Learn how to access and modify it.
Where can I find the email piping setting in Zendesk Chat?
You can find the email piping setting in the Chat dashboard under the Account settings.
To access it, go to the Chat dashboard, then selectSettings > Account > Email Piping. Here, you can toggle the setting on or off depending on your preference. Make sure to save any changes you make to ensure they take effect.
More related questions
How can I stop chat transcripts from being sent to my agent email?
To stop chat transcripts from being sent to your agent email, you need to disable the email piping setting in the Chat dashboard. Here's how you can do it: Go to the Chat dashboard, then selectSettings > Account > Email Piping. Toggle the…
What is email piping in Zendesk Chat?
Email piping in Zendesk Chat is a feature that automatically sends chat transcripts to your agent email. This feature is useful for keeping records of chat interactions, but if you find your inbox getting cluttered, you can easily disable it….
Why would I want to disable email piping in Zendesk Chat?
Disabling email piping in Zendesk Chat can help reduce email clutter if you receive too many chat transcripts. While having a record of chat interactions can be beneficial, it might not be necessary for every agent or situation. By turning off…
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