Zendesk Explore groups recipients for scheduled dashboard emails based on locale and timezone settings. These settings determine the creation of virtual groups for email delivery.
If recipients have matching locale and timezone settings, they are grouped together, and all their addresses will appear in the TO: field of the email. If not, each recipient will receive the email as if it was sent only to them, due to the formation of separate virtual groups.
Explore scheduled dashboard emails may exclude some recipients due to mismatched locale and timezone settings. When sending out dashboards, Zendesk creates virtual groups based on these settings. If a recipient's locale and timezone do not match…
If recipients have different locale and timezone settings in Explore, they will be placed in separate virtual groups. This means each recipient will see the email as if it was sent only to them. For example, if you have recipients with varying…
You can see all recipients in the TO: field of Explore dashboard emails only if they share the same locale and timezone settings. When these settings match, recipients are grouped together, and their addresses appear in the TO: field. If the…