New Developer Capabilities in Zendesk January 2022
What new capabilities are available for developers in Zendesk?
Developers can now use the Unified Search endpoint to search for knowledge base articles, community posts, and external records, streamlining the search process by eliminating the need for separate endpoints. For more details, check out the originalZendesk article.
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The 'Last activity date' feature in Zendesk Sell logs meaningful activities with a lead or contact, such as notes, calls, texts, visits, tasks, or emails. It does not update for simple edits or tagging, ensuring that only significant interactions…
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