Future of Agent-to-Agent Calling in Zendesk
Find out if Zendesk plans to introduce direct agent-to-agent calling and how to provide feedback.
Is Zendesk planning to add direct agent-to-agent calling?
Currently, there is no information on whether Zendesk plans to add direct agent-to-agent calling. If you have feedback or suggestions for this feature, Zendesk encourages users to post their ideas in the Feedback - Voice (Talk) topic. This allows the product team to see user suggestions and other users to upvote ideas they support.
More related questions
Can agents call each other directly using Zendesk Talk?
No, agents cannot call each other directly using Zendesk Talk. Currently, Zendesk Talk does not support direct agent-to-agent calling. However, agents can communicate with each other by adding a third-party to a conference call or by transferring a…
How can agents communicate with each other in Zendesk Talk?
Agents can communicate with each other in Zendesk Talk by using conference calls or call transfers. While direct agent-to-agent calling isn't available, agents can add each other as a third-party in a conference call or transfer calls to one…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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