Direct Agent-to-Agent Calls in Zendesk Talk
Learn about the limitations of direct agent-to-agent calls in Zendesk Talk and alternative ways agents can communicate.
Can agents call each other directly using Zendesk Talk?
No, agents cannot call each other directly using Zendesk Talk. Currently, Zendesk Talk does not support direct agent-to-agent calling. However, agents can communicate with each other by adding a third-party to a conference call or by transferring a call to another agent. This allows for some level of interaction between agents during calls. For more details, you can refer to the articles on adding a third-party to a conference call and transferring calls.
More related questions
How can agents communicate with each other in Zendesk Talk?
Agents can communicate with each other in Zendesk Talk by using conference calls or call transfers. While direct agent-to-agent calling isn't available, agents can add each other as a third-party in a conference call or transfer calls to one…
Is Zendesk planning to add direct agent-to-agent calling?
Currently, there is no information on whether Zendesk plans to add direct agent-to-agent calling. If you have feedback or suggestions for this feature, Zendesk encourages users to post their ideas in the Feedback - Voice (Talk) topic. This allows…
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