The email address jiraintegration[email protected]is not meant to receive emails. When you set up a dedicated integration user for your Jira integration, a verified admin user is created in your Zendesk account with this email address. However, this email is not valid for receiving messages, and any emails sent to it will result in delivery failures.
To prevent these email delivery issues, you should check your business rules, such as triggers or automations, that send email notifications to agents. Make sure that the dedicated Jira admin user is not included in these notifications. Additionally, remove this user from any groups that typically receive email notifications. For more details on setting up the Jira integration, you can refer to theJira integration resources.
To prevent email notifications from being sent to the Jira integration user, you need to adjust your business rules. These rules, such as triggers or automations, might be set to send email notifications to agents, including the Jira integration…
If you're unable to remove the Jira Integration user from a group, it might be because the user's default group is still set to 'Jira Integration'. To resolve this, you need to update the user's default group before attempting to remove them from…