image for site

Configure Zendesk SAML App for Google SSO

Learn how to set up the Zendesk SAML app in Google settings for seamless SSO access, avoiding common configuration errors.

How can I configure the Zendesk SAML app for Google SSO?

To configure the Zendesk SAML app for Google SSO, you need to set it up in your Google settings with a Google admin role. Make sure to include thehttps://protocol when setting the entity. This is a common oversight that can lead to errors when trying to log in. Proper configuration ensures seamless access from Google to Zendesk. For more information, check out theoriginal help article.


More related questions

Why do I receive the 'app not configured for user' error with Google SSO in Zendesk?

This error occurs when the Zendesk SAML app is not properly configured in your Google settings. To resolve this, ensure that you have configured the Zendesk SAML app with a Google admin role. Additionally, make sure to set the entity with the…

What should I do if Google SSO works from Gmail but not directly from Zendesk?

If Google SSO works when accessing Zendesk from Gmail but not directly from the Zendesk subdomain, it might be due to incorrect configuration of the SAML app. Ensure that the entity is set with thehttps://protocol in your Google settings. This…

Why is the 'https://' protocol important in Google SSO configuration for Zendesk?

Thehttps://protocol is crucial in the Google SSO configuration for Zendesk because it ensures the correct setup of the SAML app. Google does not automatically add this protocol during setup, which can lead to errors like 'app not configured for…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites