Troubleshooting Failed Incoming Email Tests in Zendesk
What should I do if my incoming email test fails in Zendesk?
If your incoming email test doesn't create a ticket, check if the email was caught in your spam filter or suspended tickets view.
Ensure the support email address is correct in the original message. If issues persist, try sending another email. For further troubleshooting, consider checking Zendesk's helpful articles on common issues or contact Zendesk Customer Support.
More related questions
How do I test my incoming email setup in Zendesk?
To ensure your incoming email setup is working, send a test email from an external account not linked to your Zendesk profile. Send this email to your Zendesk support address, such as support@yoursubdomain.zendesk.com, and include a subject and…
How can I test my outgoing email setup in Zendesk?
To test outgoing emails, open the ticket created from your incoming email test and add a public reply. Submit your changes and ensure the reply is sent back to the original email account. This confirms that your outgoing email setup is functioning…
What should I do if my outgoing email test fails in Zendesk?
If your outgoing email test fails, check if the message was caught in the spam filter of your external email account. Ensure you added a public reply, not an internal note, and verify that default notifications are active. If issues continue, try…
Why is it important to keep Zendesk's default email notification triggers active?
Keeping Zendesk's default email notification triggers active is crucial for ensuring email notifications about ticket activity are sent. If these triggers are deactivated, Zendesk won't send notifications, which can disrupt communication with your…
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