Troubleshooting Failed Incoming Email Tests in Zendesk
What should I do if my incoming email test fails in Zendesk?
If your incoming email test doesn't create a ticket, check if the email was caught in your spam filter or suspended tickets view.
Ensure the support email address is correct in the original message. If issues persist, try sending another email. For further troubleshooting, consider checking Zendesk's helpful articles on common issues or contact Zendesk Customer Support.
More related questions
How do I test my incoming email setup in Zendesk?
To ensure your incoming email setup is working, send a test email from an external account not linked to your Zendesk profile. Send this email to your Zendesk support address, such as[email protected], and include a subject and…
How can I test my outgoing email setup in Zendesk?
To test outgoing emails, open the ticket created from your incoming email test and add a public reply. Submit your changes and ensure the reply is sent back to the original email account. This confirms that your outgoing email setup is functioning…
What should I do if my outgoing email test fails in Zendesk?
If your outgoing email test fails, check if the message was caught in the spam filter of your external email account. Ensure you added a public reply, not an internal note, and verify that default notifications are active. If issues continue, try…
Why is it important to keep Zendesk's default email notification triggers active?
Keeping Zendesk's default email notification triggers active is crucial for ensuring email notifications about ticket activity are sent. If these triggers are deactivated, Zendesk won't send notifications, which can disrupt communication with your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
