Agent Seat Required for Zendesk Chat Admin Settings
Learn why an agent seat is needed to manage Zendesk Chat admin settings. Understand the billing and role differentiation.
Do I need an agent seat to manage Zendesk Chat admin settings?
Yes, you do need an agent seat to manage the admin settings of your Zendesk Chat account. Zendesk does not differentiate between an admin and an agent license, meaning that the billing is based on the total number of seats, including the admin.
Even though an admin might not handle chats or tickets directly, they still derive value from the service by running reports and managing other agents. This is why an admin seat is counted as part of the total number of seats. For more details, you can refer to the article on creating custom Chat roles and assigning users.
More related questions
How does Zendesk billing work for admin and agent seats?
Zendesk billing is based on the total number of seats, which includes both admin and agent roles. There is no distinction between an admin and an agent license in terms of billing. Even if an admin does not engage in handling chats or tickets, they…
Can an admin manage Zendesk Chat without handling chats?
Yes, an admin can manage Zendesk Chat without directly handling chats or tickets. Admins are primarily responsible for running reports and managing other agents, which is a crucial part of the service. Despite not engaging in chat interactions,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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