Events to Select for Jira Webhook with Zendesk
What events should be selected when creating a Jira webhook for Zendesk?
When creating a Jira webhook for Zendesk, it's important to select the correct events to ensure proper field syncing.
You should specify the event 'labels = jira_escalated' and select the issue options for 'updated' and 'deleted'. These settings ensure that the webhook is triggered appropriately whenever there are changes to linked issues, allowing for accurate data syncing between Jira and Zendesk.
More related questions
How do I manually create a Jira Cloud webhook for field syncing with Zendesk?
To manually create a Jira Cloud webhook for field syncing with Zendesk, you need to follow a series of steps in your Jira account. First, log into Jira as an administrator and navigate to the top navigation bar to select Apps > Manage your apps….
Why do I need to manually create a webhook in Jira Cloud for Zendesk field syncing?
In Jira Cloud, webhooks are not automatically created by third-party add-ons like Zendesk Support for Jira, which is why manual creation is necessary. The webhook is essential for field syncing because it triggers whenever a linked issue is…
What information is required to configure a Jira webhook for Zendesk?
When configuring a Jira webhook for Zendesk, you need to provide specific information to ensure it functions correctly. You'll need to enter a name for the webhook, which should be '(Zendesk add-on) Sync with Zendesk on issue update (do not change)…
What are the steps to access the webhook configuration in Jira?
Accessing the webhook configuration in Jira involves navigating through several menus as an administrator. Start by logging into Jira and selecting Apps > Manage your apps from the top navigation bar. Then, find Zendesk Support for JIRA and click…
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