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Improvements to Zendesk AI's Multilingual Capabilities

Zendesk AI's multilingual capabilities are enhanced with new languages and uniform feature support, improving customer support automation.

What improvements have been made to Zendesk AI's multilingual capabilities?

Zendesk AI's multilingual capabilities have been significantly improved with the addition of eight new languages and uniform support for all features across all languages. This update, combined with recent enhancements like customer translations and test bot improvements, allows for more effective automation of customer support in diverse regions.


More related questions

What new languages are supported by Zendesk AI agents?

Zendesk AI agents now support eight new languages, expanding their multilingual capabilities. These new languages include Bulgarian, Finnish, Greek, Hebrew, Hindi, Hungarian, Ukrainian, and Vietnamese. This brings the total number of supported…

How does the new language support affect Zendesk AI features?

The new language support means that Zendesk AI agents can now uniformly support all features across all languages. Previously, some languages were not supported for article retrieval features like generative replies and article recommendations….

Do I need to take any action to use the new languages in Zendesk AI?

No action is required on your part to start using the new languages with Zendesk AI agents. Once the rollout period is complete, you can enable the bot in these new languages and provide feedback on your experience. This update is designed to be…

Which languages are now supported for article retrieval features in Zendesk AI?

In addition to the eight new languages, Zendesk AI agents now support article retrieval features in several other languages. These include Chinese (Traditional), Czech, Danish, Indonesian, Norwegian, Romanian, and Swedish. This means you can now…

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