Collapse Composer Window by Default in Zendesk
Can I collapse the composer window by default in Zendesk?
Yes, you can set the composer window to be collapsed by default in Zendesk tickets. This setting allows agents to see more of the conversation when they open a ticket.
To configure this, open a layout for editing, click 'Customize layout', and select the conversation pane. In the customization area, choose 'Collapse by default' if you want the composer window collapsed when tickets are opened. Agents can still expand or collapse the composer as needed.
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