Filter Reopened Tickets After 72 Hours in Zendesk
Learn how to create a custom view in Zendesk to filter and report on tickets reopened after 72 hours of initial resolution.
How can I filter reopened tickets that occur after 72 hours of the initial solve in Zendesk?
To filter reopened tickets that occur after 72 hours of the initial solve in Zendesk, you can create a custom view.
This involves setting up a filter to identify tickets reopened more than 72 hours after their initial resolution. Once the view is created, use Zendesk's reporting features to count these tickets. This method allows you to track how many tickets are reopened after the 72-hour mark.
More related questions
How can I report on the number of reopened tickets per day in Zendesk?
To report on the number of reopened tickets per day in Zendesk, you can use the Reopened tickets metric and the Ticket Solve date attribute. Start by clicking the Reports icon in Explore, then create a new report. Select the Support - Tickets…
What do I need to create a report on reopened tickets in Zendesk?
To create a report on reopened tickets in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, and editor or admin permissions. The process is beginner-friendly and takes about 5 minutes. With these requirements met, you…
Can I report on tickets that are reopened multiple times in Zendesk?
Yes, you can report on tickets that are reopened multiple times in Zendesk by using custom calculations. While the standard reporting features allow you to track reopened tickets, custom calculations can help you identify tickets that have been…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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