Report on Reopened Tickets Per Day in Zendesk
How can I report on the number of reopened tickets per day in Zendesk?
To report on the number of reopened tickets per day in Zendesk, you can use the Reopened tickets metric and the Ticket Solve date attribute.
Start by clicking the Reports icon in Explore, then create a new report. Select the Support - Tickets dataset and add the Reopened tickets metric. Next, select the Ticket solved - Date attribute in the Rows panel. Finally, apply a time filter in the Filters panel to prevent the query from timing out. This setup will give you a daily count of reopened tickets. For more details, check theoriginal guide.
More related questions
What do I need to create a report on reopened tickets in Zendesk?
To create a report on reopened tickets in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, and editor or admin permissions. The process is beginner-friendly and takes about 5 minutes. With these requirements met, you…
How can I filter reopened tickets that occur after 72 hours of the initial solve in Zendesk?
To filter reopened tickets that occur after 72 hours of the initial solve in Zendesk, you can create a custom view. This involves setting up a filter to identify tickets reopened more than 72 hours after their initial resolution. Once the view is…
Can I report on tickets that are reopened multiple times in Zendesk?
Yes, you can report on tickets that are reopened multiple times in Zendesk by using custom calculations. While the standard reporting features allow you to track reopened tickets, custom calculations can help you identify tickets that have been…
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