Purpose of Custom Attributes for Ticket Tags in Zendesk
What is the purpose of using custom attributes for ticket tags in Zendesk Explore?
Custom attributes for ticket tags in Zendesk Explore allow you to format and manage tags more effectively. This can include changing the case of tags or removing specific parts of a tag string.
By using custom attributes, you can ensure consistency in your reporting and make it easier to analyze ticket data. This is particularly useful when dealing with historical data or when you have specific formatting requirements. For more information, you can visit the originalZendesk help article.
More related questions
How can I format ticket tags to proper case in Zendesk Explore?
To format ticket tags to proper case in Zendesk Explore, you can create a custom attribute. This involves replacing underscores with spaces and capitalizing the first letter of each tag. To do this, navigate to the Reports library in Explore,…
How do I remove the start of a ticket tag in Zendesk Explore?
Removing the start of a ticket tag in Zendesk Explore can be done by creating a custom attribute. This is useful for maintaining consistent naming conventions and consolidating historical reporting. To achieve this, create a new report in Explore,…
Can I remove all characters before the first underscore in a ticket tag?
Yes, you can remove all characters before the first underscore in a ticket tag using a custom formula in Zendesk Explore. This method allows you to avoid creating multiple custom attributes for each tag. The formula involves using regular…
How can I format ticket tags by removing group names in Zendesk Explore?
To format ticket tags by removing group names in Zendesk Explore, you can use a custom formula. This is useful when you want to focus on specific tags without the group or subgroup names. The formula uses regular expressions to remove any group or…
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