SSO Redirection Issues in Zendesk Support Mobile App
Why am I redirected to my company's login screen when using SSO?
If you're being redirected to your company's login screen when trying to sign in via SSO on the Zendesk Support mobile app, it could be due to the SSO configuration. This often happens when the app is set up to authenticate through your company's SSO system.
To resolve this, ensure that your SSO settings are correctly configured and that you're using the correct subdomain for your Zendesk account. If the issue persists, you may need to contact your IT department or Zendesk support for further assistance.
More related questions
Why can't I sign into the Zendesk Support mobile app?
If you're having trouble signing into the Zendesk Support mobile app, there are a few things you can check. First, ensure that the mobile app is enabled in the Admin Center under Account > Security > More settings. If you don't have a password for…
What should I do if I receive an 'Access has been revoked' message?
Receiving an 'Access has been revoked' message can be frustrating, but there are steps you can take to resolve it. First, ensure that mobile app access is enabled in your security settings. This setting can be found in the Admin Center under…
How can I reset my password for the Zendesk Support mobile app?
If you need to reset your password for the Zendesk Support mobile app, you can do so by following the steps outlined in the Zendesk help article on resetting passwords. This is essential if you don't have a password for your Support account. To…
What can I do if the Zendesk Support mobile app says 'not found' under my email?
If the Zendesk Support mobile app displays 'not found' under your email, it might be due to an incorrect email address or a mismatch with your agent profile. Ensure that the email address you're using is the primary email address associated with…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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