Answer Bot Pricing Model Changes Explained
Discover how the new usage-based pricing model affects Answer Bot users and when it takes effect.
How does the pricing model change affect Answer Bot users?
The pricing model for Answer Bot users is shifting to a usage-based model. Starting in May 2023, customers on Zendesk Suite plans will transition to a usage-based pricing model for autoreplies and conversation bots, which will be based on Monthly Active Users (MAU).
These changes will not affect existing customers until their next renewal, and not before September 2023. Legacy Support customers will continue with the resolutions-based pricing model.
More related questions
What happens when I run out of Answer Bot resolutions?
When you run out of Answer Bot resolutions, the bot stops suggesting articles. If you exhaust your allotted resolutions in a billing cycle, the Answer Bot will not suggest any articles in trigger notifications, although the trigger itself will…
What should I do if I don't want to continue with an Answer Bot subscription?
If you choose not to continue with an Answer Bot subscription, it's best to update your settings. Zendesk recommends manually updating your business rules and Web Widget settings to remove any Zendesk bot actions. This ensures that your system…
Will existing Zendesk customers be immediately affected by the pricing changes?
Existing Zendesk customers won't be immediately affected by the pricing changes. The new usage-based pricing model will not impact existing customers until their next renewal, and no sooner than September 2023. This gives current users time to…
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