Separate Credentials for Zendesk Support and Help Center
Learn why Zendesk Support and the Help Center require separate credentials and how to set up or reset your Help Center password.
Do I need separate credentials for Zendesk Support and the Help Center?
Yes, you need separate credentials for Zendesk Support and the Help Center. While you might be an agent or admin on Zendesk Support, the Help Center requires its own login details.
If you haven't set up a password for the Help Center yet, you can do so by following the instructions provided there. If you have a password but can't remember it, clear your browser's cache and cookies, then reset your password through the Help Center.
More related questions
Why can't I log into the Zendesk Support Help Center with my agent credentials?
You need different credentials to access the Zendesk Support Help Center. If you're trying to log into the Zendesk Support Help Center using your agent credentials, it won't work because the Help Center requires different login details. As an agent…
How do I set up a password for the Zendesk Support Help Center?
Setting up a password for the Zendesk Support Help Center is easy. If you're an agent or administrator, you're already registered but might not have a password yet. To set up your password, you need to follow the instructions provided in the Help…
What should I do if I forgot my Zendesk Help Center password?
If you forgot your Zendesk Help Center password, don't worry! You can easily reset it. First, try clearing your browser's cache and cookies. This can often resolve login issues. Then, go to the Help Center and use the password reset option to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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