Update Company Name in Zendesk Email Notifications
Learn how to update the company name in Zendesk outbound email notifications. Customize your branding easily through the account settings.
How can I update the company name in outbound email notifications in Zendesk?
You can update the company name in outbound email notifications by accessing the Branding page in your Zendesk account. If your account has multiple brands, the brand name will be displayed instead of the account name.
To make this change, navigate to the Branding page under your Zendesk account settings. Here, you can update the company name that appears in parentheses after your agents' names in outbound emails. Unfortunately, it's not possible to completely remove this text, but updating it to reflect your current company or brand name is a straightforward process. For more details, you can refer to theoriginal Zendesk help article.
More related questions
Is it possible to remove the company name from Zendesk outbound emails?
No, it's not possible to remove the company name from outbound emails in Zendesk. However, you can update it to better suit your needs. The company name appears in parentheses after your agents' names in outbound emails. While you can't remove this…
What should I do if Zendesk branding creates duplicate tickets?
If Zendesk branding in outbound emails is causing duplicate tickets, unfortunately, there isn't a direct solution available through Zendesk settings. Some users have reported issues with duplicate tickets due to branding in emails. While there…
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