Whitelist and Blocklist Domains in Zendesk
Can I whitelist or blocklist specific domains in Zendesk?
Yes, you can manage access by adding domains to your allowlist or blocklist in Zendesk.
To do this, navigate to Configuration > End users in the Admin Center where you can adjust these settings. This allows you to control which domains can send emails to your Zendesk account, helping to manage spam and unwanted emails effectively.
More related questions
How can I enable SPF, DKIM, and DMARC authentication in Zendesk?
To enhance email security, you can enable SPF, DKIM, and DMARC authentication in Zendesk. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. Scroll down to the section 'Authenticate emails…
What should I do if valid emails are marked as spam in Zendesk?
If you notice valid emails being marked as spam, it's important to regularly check your Suspended tickets view. In Zendesk Support, click the Views icon in the sidebar and then click the Suspended tickets view. If you find many valid emails are…
Is it possible to block emails from specific countries in Zendesk?
Unfortunately, Zendesk does not natively support blocking emails from specific countries. However, if you use an external support address, your email provider might offer a feature to block emails from certain countries. This could prevent unwanted…
Why am I still receiving spam emails after enabling SPF, DKIM, and DMARC?
If you're still receiving spam emails after enabling SPF, DKIM, and DMARC, they might be coming from a different channel. To address this, it's recommended to gather specific samples of the spam emails and reach out to Zendesk Support for further…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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