image for site

Impact of Deleting Templates on Email Sequences in Zendesk

Understand the effects of deleting email templates on sequences in Zendesk Sell. Learn how sequences are managed post-deletion.

What happens to email sequences if I delete a template in Zendesk Sell?

If you delete an email template in Zendesk Sell, any ongoing email sequences using that template will continue to use it until an admin updates the sequence configuration.

When you attempt to delete a template, you'll receive a warning if it's part of any sequences, along with information about the affected sequences. This ensures that you are aware of the impact before confirming the deletion. Once deleted, the template will no longer be available for new emails, but existing sequences will remain unaffected until changed.


More related questions

How do I unshare an email template in Zendesk Sell?

Unsharing an email template in Zendesk Sell is a simple process. If you have shared a template with others and wish to unshare it, perhaps for a seasonal campaign, you can easily do so. To unshare a template, navigate to the Sell sidebar and click…

What are the steps to delete an email template in Zendesk Sell?

Deleting an email template in Zendesk Sell is straightforward, but there are a few things to keep in mind. You can delete your personal templates, but only an admin can delete shared templates. To delete a template, go to the Sell sidebar and click…

Can I delete a shared email template in Zendesk Sell?

Yes, you can delete a shared email template in Zendesk Sell, but you must be an admin to do so. Deleting a shared template removes it for all users on the account. To delete a shared template, access the Sell sidebar and click on Settings. Then, go…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites