Adding Comments to Tickets with Triggers in Zendesk
How can I add comments and notes to tickets using triggers in Zendesk?
Adding comments and notes to tickets using triggers in Zendesk is possible with the Advanced AI add-on. This feature allows you to automate the addition of specific comments or notes to tickets based on certain conditions.
By setting up these triggers, you can ensure that important information is automatically included in ticket updates, providing context and clarity for agents handling the tickets. This automation streamlines communication and ensures that all relevant details are captured and shared efficiently.
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