Notifying External Emails from Zendesk
How can I notify external email addresses from Zendesk?
Notifying external email addresses from Zendesk can be done using triggers and automations. This feature allows you to send notifications to external parties, such as vendors or partners, when specific ticket conditions are met.
By setting up these notifications, you can keep all relevant stakeholders informed about ticket updates or changes, ensuring seamless communication and collaboration. This is particularly useful for businesses that rely on external partners for service delivery or support.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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